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Order Information

We want to assure you that personal information about our customers will not be sold or rented to third parties. Occasionally, some of the information you provide (such as name, address, e-mail address) may be used exclusively by us to keep you informed about improvements to the site and upcoming specials.

On-Line Orders Only

To make your purchase electronically, you must complete the online order form, along with your credit card information through PayPal a secure online credit card processing company. PayPal offers secure ordering of products with a web security certificate for online credit card processing. We encrypt all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

Shipping Times

We offer by default Free Shipping on all orders worldwide. Our free shipping is via US Postal Mail (4-7 Days) to the US and via Air Mail Post over seas (5 10 days). Most orders will ship from our location the next business day.


Expedited (Aprox. 2-3 Day) shipping is available to US Orders Only at an additional charge per order. If you want the expedited shipping and your order is being shipped within the United States, you should select that shipping option during checkout.

Global Priority International (Aprox. 4/5 Busn. Day )(Outside USA ONLY) shipping is available at an additional charge per order. If you want the expedited shipping and your order is being shipped outside of the United States, you should select that shipping option during checkout.

ALL SHIPPING TIMES ARE ESTIMATES.. We use the US Postal Service. We can not guarentee any shipping time, however we do our best to pack your order and get it directly to the post office by the next business day for fast delivery.

Expedited shipping Refers to the fact that we will use the US Postal Priority Mail service to ship your items, and does not mean your package will be Delivered in 2/3 days, and that shipping time is 2 to 3 shipping days for US and 4 to 5 shipping days International.

Returns/Exchange Policy

JSWD PattStrap.com offers risk free shopping to our customers. If you are not satisfied with an item you purchased for any reason, email customer service within 30 days of your purchase to arrange for an exchange, credit or refund. Please read the text below for more detailed information about our, and our manufacturer's, policy on returns and exchanges:

No unauthorized returns will be accepted for refund. A return authorization can be obtained from a JSWD PattStrap.com Customer Service Representative. (see below)

No returns will be accepted after 30 days from the original date of purchase.

All returns and exchanges must be received in new condition, or a restocking/reconditioning fee will be applied.

Credits for returns are issued only to original purchaser via PayPal.

No cash refunds can be issued for under $10.00. Credit balance can be applied to future purchases.

To make a return or exchange:

E-Mail the Customer Service Department at the address below for a return authorization. Include these details within the packaging of your return shipment. customersupport@pattstrap.com
1-610-322-9299
Monday - Friday
8:00 a.m. - 6:00 p.m. US Eastern Standard Time
PattStrap.com
315 Jennifer Dr
Coatesville, PA 19320
USA

JSWD PattStrap.com will credit your paypal account for returned merchandise as soon as it is received and processed.

International Orders

Please place your order as you would within the USA. Shipping to the US and International is FREE.

Support E-Mail Contacts:

Sales Dept.
Customer Support

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